Transformative digital integration

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Art Gallery of Burlington

Surface Impression has been helping the Art Gallery of Burlington (AGB) since 2019. The AGB is a major art institution in the Greater Toronto Area, Canada. The gallery is well known for their key ceramics collection, as well as their craft guilds that are a foundation of the institution (and its membership), and range in practice from weaving to pottery to photography.

Our work with the AGB has been institution-wide, beginning with establishing their internal needs, and a digital assessment of their workflows, tools, and skills. The resulting strategy identified a process for improvement, including investment in new digital tools to streamline systems, staff training, a new website with ecommerce store, and changes to internal processes to reduce staff workloads.

The new website was launched in 2020, and is continually developing as AGB grows and evolves as an institution.  

The ongoing collaboration with Surface Impression has helped the AGB to focus on their visitor needs, from a website and process perspective, and especially to refocus and increase their fundraising efforts and capabilities, while investing in their stakeholders and their audiences.