Support

Surface Impression offers comprehensive support packages and service agreements that underpin everything we create. With a client base of several hundred organisations, we want to use our expertise to support our clients every step of the way, including after projects are launched. 

What it is 

We provide support packages that cover every eventuality, ensuring the long-term sustainability of your website, app or digital interactive. 

Ongoing support 

With all digital media, problems can arise sooner or later, be they technical or design related. We can also appreciate that as your website (or other digital product) grows, you may wish to change, develop, or add new functionality. We are here to support you with ongoing maintenance and provide you with our expert advice along the way.   

Digital strategy and continual improvement 

Listening to your audience and adapting to their needs is absolutely crucial to remain relevant in the ever-changing digital landscape. We offer custom support programmes tailored to our clients’ circumstances that support their digital strategy and ensure continual improvement. Download the document with more information on our Continual Improvement Programme below. 

Accessibility and usability

Accessibility has always been at the very core of everything we do. We are passionate about making the web a more accessible space for everyone, also knowing that by bringing accessibility to the foreground, we also create a digital landscape with enhanced usability for everyone. Surface Impression offers flexible approaches to help existing and new clients fulfil their access requirements. See more about more about this on our accessibility page, including how we can help you with the UK’s new Public Sector Bodies Accessibility Regulations 2018.  

How it works

The support packages are flexible banks of time, run by a dedicated member of staff. Our clients purchase a number of hours against which development time is logged. Support hours are not limited to any particular period, so light users of support need not worry that their package will expire. Support packages can be topped up at any point, should extra time be required.

Logging and tracking of support requests is managed via a cloud-based system, which can be accessed remotely by as many of your team as required. Visit our Support Hub page here. Your team administrators are set up as users, allowing open communication regarding any issues reported. 


How to get it

Please contact us to find out more about ongoing support packages for your organisation. We would be really happy to have a chat with you and discuss the most suitable options for you and your project. Please contact Priscilla  at [email protected], or on 01273 044131.